FAQ
Why products may slightly differ from photos?
It's common for natural materials to have slight variations between batches.
When can I expect my delivery?
Since all of our products are handmade, availability of materials may vary. Please allow for a preparation time of 2-7 working days.
What shippings do you use on local delivery?
We ship our products by SF Express.
Do you provide International delivery?
Yes, we ship our products worldwide by Hong Kong EMS/ S.F. Express. If you choose an express shipping, we will ship by FedEx Express / DHL to ensure a fast and trustworthy delivery. For details, please refer to our Shipping and Returns.
What kind of payments do you accept now?
1) Credit / debit cards including Visa, Master, China UnionPay, American Express, Alipay HK, Alipay etc.
How do I track my order?
When your products are shipped from us, you will a receive despatch confirmation with track number of your parcels by email.
If the parcel is shipped to Hong Kong, you can then check the delivery status of your orders via
Shun Fung Express (https://www.sf-express.com/hk/tc/dynamic_function/waybill/) by typing the track number given to you.
If the parcel is shipped to a destination other than Hong Kong, you can then check the delivery status of your orders via FedEx Express (www.fedex.com) or DHL (www.dhl.com) or HK Speedpost (www.hongkongpost.hk) by typing the track number given to you.
Can I return an item?
We only accept returns if the items have serious defects or are wrongly delivered. For details, please refer to our Shipping and Returns.
Can I cancel my order?
Sorry, we cannot make any amendments or cancel orders once they have been submitted and dispatched.
What is the weight capacity of the Cross-Body Phone Strap?
The Cross-Body Phone Strap is only suitable for carrying your cell phone and is not suitable for carrying anything over 500 grams. Please use this product with care and at your own risk.